Frequently Asked Questions

Yes. You can take the same IELTS test you know, delivered via computer, with multiple test sessions a day.

You have to submit your application online here.

Before you head into your test you should understand the IELTS test format by learning about each part of the test, question types and how IELTS examiners assess your Speaking and Writing tests.

To Improve your skills in all four parts of the IELTS test, check the below resources from IDP:

• IELTS Prepare
• IELTS regional webinar series
• IELTS on computer familiarisation tests
• IELTS Progress Check

• Allow plenty of time to get to the test. You will be required to register and to show your passport or National ID Card before you enter the examination room. 
• If you are late, you will not be allowed to enter. Avoid the added tension of having to rush.
• No personal items to be taken into the test room. Test day staff will collect and safely store your personal belongings. 
• On test day, a member of staff will verify your ID. It must be the same ID that you used when you booked the test. It must also be original, valid and include a recognisable photo of yourself.
• The test centre will then take a photograph of you. You will be required to temporarily remove anything covering your face.
• A finger scan will also be taken.
• Before you enter the test room, your finger will be scanned again to verify your identity
• When it is time to enter the IELTS test room, a test invigilator will guide you to your seat.
• You are not permitted to leave during the last 10 minutes of either of the IELTS test components. If you need to go to the bathroom at any other time, raise your hand and ask a member of staff.
• If you have a problem (for example if you think you have been given the wrong paper, you cannot hear the instructions, or you feel ill) raise your hand to attract the attention of the supervisor.
• You cannot leave your seat until your papers have been collected and you have been told to leave. You must leave any notes and materials on the desk.

IELTS on Paper →Your test results and your Test Report Form (TRF) will be released 13 days after you complete the test.

IELTS on Computer → You test results will be available from 3 to 5 days after you complete the test.

NOTE: Test Centers are NOT permitted to give test results over the telephone, via fax or e-mail to the candidate.

You will receive one original Test Report Form, unless you are applying to Citizenship and Immigration Canada (CIC), or United Kingdom Border Agency (UKBA). In these cases, you can receive two. Proof of application to CIC and UKBA must be provided.

You can collect your TRF at UniAbroad IELTS offices when your results are released. You need to bring the form of identity you used to register for the test to pick up your TRF.

Request for cancellation or postponement of your IELTS test must be made strictly 5 weeks before the test date via email or in person only. Telephone cancellation or postponement will not be accepted. 

If you requested cancellation more than five weeks ahead of the test date, you will receive a full refund (less a 25% administrative fee).  

If you requested cancellation less than five weeks ahead of the test date you will receive no refund.  If unforeseen circumstances prevent you from taking your test, you are eligible for a refund if you can provide evidence within 5 days of your test that your ability to sit the test will be or has been affected by serious illness or cause, such as:  

• Serious Illness – hospital admission or serious injury 
• Loss or Bereavement – death of a close family member 
• Hardship/Trauma – victim of a crime, victim of a traffic accident 
• Loss of job 
• Military Service 

You must complete a “Request for Refund” or “Test Day Transfer Form” and attach appropriate documentation and/or evidence, such as a medical certificate from a qualified medical practitioner, a death notice or certificate or a police report. 

Failure to appear for the test without notification is considered a cancellation, no refund will be issued, and you must register and pay again if you wish to take the test on another date. 

The Request for a Refund and Test Day Transfer are subject to verification before approval or rejection.

We will always ensure that you get the best possible experience when taking your IELTS test with us and we will help you with any questions that you have. 

Click here to book your IELTS test